Social Responsibility

What we are doing to help

Aotearoa Gaming Trust is a socially responsible Trust and has developed a harm minimisation policy that reflects this.

This policy which includes information on identifying problem gamblers can be downloaded here

Venue managers are required to use the policy to identify actual or potential problem gamblers, approach any person identified, and offer information or advice to the person.

Minimising Gambling Harm

General signs

• Length of play
• Gambles for long periods (three or more hours) without taking a break
• Gambles most days
• Finds it difficult to stop at closing time
• Social behaviour
• Becomes angry at or stands over other players
• Rude to other gamblers or staff
• Complains to staff about losing
• Money
• Puts large wins straight back into the machine
• Tries to withdraw money two or more times
• EFTPOS repeatedly declined
• Leaves venue to find more money to gamble
• Behaviour during play
• Tries to play two or more machines
• Plays intensely without reacting to what’s going on around them
• Plays very fast (high spend per line)
• Shows frustration (grunting/groaning, playing roughly)
• Shows some signs of distress (looks depressed, sweating, nervous/edgy)
• Has gambling rituals or superstitions (rubbing, talking to machine)
• STRONG SIGNS
• Gambler tells staff that gambling is causing them problems
• Shows obvious signs of distress (crying, holding head in hands, shaking)
• Has an angry outburst towards staff, customer or machine (shouting/swearing, kicking/hitting the machine)
• Appearance or hygiene deteriorates significantly
• Tries to borrow money from customers or staff
• Gambles from opening to closing
• Leaves children in car while gambling
• Friends or family raise concerns about the gambler
• Goes out of their way to avoid being seen at the venue (including asking staff to not let others know they are there)