Aotearoa Gaming Trust is a socially responsible Trust and has developed a harm minimisation policy that reflects this.
This policy which includes information on identifying problem gamblers can be downloaded here
Venue managers are required to use the policy to identify actual or potential problem gamblers, approach any person identified, and offer information or advice to the person.
It is recognised that problem gamblers may exhibit behaviours that indicate they are experiencing gambling problems.
Indicators may be witnessed first-hand by the venue manager or their staff or may be observed by other patrons, friends or family members and brought to the attention of venue staff. It is generally only reasonable to believe that a person may be experiencing a problem if several indicators are apparent over an extended period.
Staff at the venue will approach patrons who display the indicators and will offer information regarding problem gambling. Patrons are encouraged to monitor their own behaviour regarding the listed indicators.
Staff encourage all people who are exhibiting problem gambling behaviours to use the exclusion order process.